Minna Toiviainen has been appointed SVP, Realia Management and a member of the executive team of Realia from 6 April 2020. Toiviainen will report to Realia President and CEO Kari Virta.
Toiviainen is a long-term professional in the service business, and she joins Realia Management from Med Group, a social and healthcare sector company, where she was responsible for the business operations providing care to special groups at home. Prior to Med Group, Toiviainen worked at Finnair, where she was responsible for customer service both on the ground (airports, telephone, internet) and in the air (cabin service).
“I am delighted that Minna will lead Realia Management’s business operations and be part of our team. Minna’s extensive experience in service management is very valuable, and I am confident that under her leadership, we will be able to expand our business and continue to develop our operating models at Realia Management in a customer-focused direction”, says Realia President and CEO Kari Virta.
“I am very excited at the opportunity to join the great team at Realia. Realia Management is undergoing a programme of changes centred on personnel experience, customer focus and digital service development. All these areas are familiar to me from my previous positions. Coming to a new sector always means learning plenty of new things, but I know that Realia has top-class real estate professionals and expertise”, Toiviainen says. “Even though work has to be carried out remotely for now, I hope to get to know the operations, the tasks and the people as soon as possible”.Additional information:
We’ve changed a lot in recent years and want to make our journey of change visible by renewing our brand and name. We will continue to operate under the Retta name in all of our appearing online channels as well as in the street view in the coming months.