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Retta Isännöinti’s vision is to be the leading pioneer in the property management and real estate industry, known for its strong internal culture and values, and providing the best customer and employee experiences in the industry through continuous development and improvement.
Our operations in property management and real estate management are based on expertise and trust. We ensure the sustainability and responsibility of our business by adhering to agreed business principles. At the same time, we lay the foundation for the company’s future success.
Retta Isännöinti Oy has zero tolerance for any illegal or unethical activities. You can find our ethical business principles here. You can report observed or suspected misconduct or violations in which Retta Isännöinti Oy is suspected to be involved or otherwise related to these companies or their operations. It is important to us that our partners and subcontractors also act legally and ethically.
We handle all reports carefully and confidentially, protecting the reporter, and those who report in good faith do not need to fear adverse consequences. For reports falling under the scope of the Whistleblower Directive, the reporter also receives protection directly from the directive and the national law enacted under it.
We regularly organize internal compliance training for our staff and have appropriate processes, internal guidelines, and procedures for reporting suspected misconduct. An internal reporting channel has been in use at Retta before, but with the Whistleblower Directive, we have now opened the reporting channel to other parties, such as job applicants, former employees, stakeholders, and contract partners, by adding a link to the reporting channel on our website.
Making a Report to Retta Isännöinti Oy
You can make a report either with your name or anonymously using our reporting channel WhistleB, Whistleblowing Centre.
NOTE! If you decide to make an anonymous report, it is important that you remember to save the handling code when making the report and later check if there are any additional information requests regarding your report and respond to them. It may not be possible to investigate the matter without them, and in the case of anonymous reports, we have no other way to contact the reporter than to send a message to the anonymous reporter through the channel. The identity of the anonymous reporter will not be known to us at any stage.
Handling of Reports
The compliance team of Retta Isännöinti Oy is responsible for handling reports. According to the Whistleblower Directive, the reporter has the right to receive an acknowledgment of receipt within seven (7) days of submitting the report, and within three (3) months of receiving the report, the reporter must be informed of the actions taken as a result of the report. We strive to adhere to these processing times for all reports submitted to the channel. The compliance team coordinates the investigation of reported matters, involving only the necessary parties for handling the matter. Personal data is processed in accordance with applicable data protection legislation and only to the extent necessary at any given time.
Good to Know
The EU Whistleblower directive protects the reporter, ensuring that a report made in accordance with the directive can be submitted without fear of adverse consequences for the reporter.
According to the Whistleblower Directive, from December 17, 2021, companies employing more than 250 employees must provide an internal reporting channel for reporting violations of certain EU-level regulations and national laws enacted under them (e.g., public procurement, consumer protection, product and traffic safety, anti-money laundering, environmental protection, privacy and data protection, and competition law).
According to the directive, EU member states must also establish a centralized public reporting channel managed and maintained by a designated authority. The directive must be implemented in national law in member states. In Finland, the national law implementing the directive is the Whistleblower Protection Act.
Suspected or observed violations should primarily be directed to the appropriate internal reporting channel and only secondarily to the public reporting channel maintained by the authority. As a last resort, the reporter has the right to disclose information if the previous steps are not possible for some reason or if no appropriate follow-up actions have been taken within the timeframe mandated by the directive. The directive protects the reporter of reports falling within its scope.
Please note that the reporting channel is not intended for customer feedback or complaints. For those, please contact our customer service or the contact person of the agreement.
