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Efficient customer service makes everyday life in the housing company run smoothly.
Our dedicated customer service assists residents and shareholders with all matters related to everyday living, both via phone and through the OmaRetta service.
Depending on the issue, our customer service handles requests either locally or through our nationwide service, ensuring smooth and prompt resolution.
Measuring and ensuring customer satisfaction is at the core of our development.
We want to ensure the smoothness of everyday life and the quality of our services. We regularly measure customer satisfaction to create a shared view and foundation for improving customer satisfaction.
At the heart of our service is the digital service channel, OmaRetta, which consolidates all information related to the housing company and living.
With OmaRetta, information flows seamlessly between the housing company, the property manager, customer service, and the maintenance company. The same service handles all of the housing company’s daily matters comfortably, wherever and whenever – for the board, shareholders, and residents.
You can log in to the service for the first time using a mobile certificate or online banking credentials, after which OmaRetta operates with the username and password of your choice. Some features of OmaRetta are also available without logging in.
You can also find all important contact details related to living in the service.
OmaRetta offers numerous services that simplify the work of your housing company’s board and chairperson. The digital service enables electronic meetings, so you can participate in managing housing matters from the other side of the world – or just from the comfort of your own couch. OmaRetta is always with you, and important documents are securely stored within the service.
You can find all the services that support your housing company’s board work under the ‘My Housing Company’ tab in OmaRetta.
No more printing emails and door-to-door signature collecting! All the meeting information you need, including for remote meetings, can be found in OmaRetta, and you can also sign the meeting minutes electronically.
All information related to your housing company is always with you. Whether you need the emergency plan, annual budget, long-term maintenance plan, or the housing company’s responsibility allocation table, up-to-date documents are neatly organized and waiting for you in OmaRetta’s folders.
You can view your housing company’s up-to-date financial information and browse purchase invoices in the Financial section under the Board menu in OmaRetta. The service’s clear visual layout makes it easier to understand the financial data.
Got a upcoming workday or laundry room renovation? Goodbye to the old ‘goodbye’ notes on bulletin boards: Through OmaRetta, you can efficiently notify the residents of your housing company about all events. You can also target your messages to specific groups if needed.
When did that window renovation start, and when will the squeaky radiator in the hallway finally be repaired? OmaRetta’s task tracking ensures that you stay constantly informed about your housing company’s upcoming and past repairs and other tasks.
In the consumption tracking, you can monitor how much water and energy is being used in your housing company. Problem areas become apparent quickly, making it much easier to plan and manage more efficient energy use.
All your housing-related questions can be resolved through OmaRetta. Thanks to the service, you can forget the race to book sauna slots and ensure that your message about the broken garden light has been read and acknowledged.
You can also easily order the housing documents you need. Use OmaRetta on your mobile or computer, wherever and whenever you want.
Booking shared facilities in the housing company, such as sauna slots, parking spaces, laundry rooms, or even the barbecue area, is easy through OmaRetta. Reserve your slot here.
Residents or shareholders must report almost all renovations done in their apartment to the housing company. Change notifications are easily submitted through OmaRetta. You can also send defect reports about your home’s repair needs through the service. Submit a defect report here
Order housing-related documents and certificates, such as the property manager’s certificate, the articles of association, or an excerpt from the property register, through the OmaRetta service. You can pay for the document orders using online banking or by invoice. You will receive the documents you need quickly. Order documents here
OmaRetta informs you when and how the renovations and other work in the housing company will affect your home and life.
Keep track of your housing company’s events here
All housing-related bills and payment details, such as maintenance fees, usage charges, and water bills, are saved on the ‘My Finances’ page in OmaRetta. You can also view upcoming payments and any potential changes. Review your finances here
In the ‘Loans’ section of ‘My Finances,’ you can view the loan share allocated to your apartment. You can see details such as loan and interest information, balance status, repayment dates, and the last interest adjustment date.
You can view your housing company’s water and energy consumption, as well as the development of consumption data, in the OmaRetta service. Track consuption here
Submit a move-in and move-out notification for properties managed by Retta Isännöinti through OmaRetta. We will send the provided move-in information to the property management office and, if necessary, to the maintenance company.
Submit your move notification here
In OmaRetta, you can also share your opinion about the service itself, Retta Isännöinti, your housing company’s board, or the smoothness of maintenance work. You can leave feedback anonymously or with your name.
Give feedback here
