{"id":44331,"date":"2024-10-03T15:05:38","date_gmt":"2024-10-03T12:05:38","guid":{"rendered":"https:\/\/retta.fi\/ajankohtaista\/meddelanden\/retta-isannoinnin-uudistukset-tahtaavat-asiakkaiden-tyytyvaisyyteen\/"},"modified":"2024-12-14T18:21:44","modified_gmt":"2024-12-14T16:21:44","slug":"retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten","status":"publish","type":"post","link":"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/","title":{"rendered":"Retta Is\u00e4nn\u00f6intis f\u00f6r\u00e4ndringar syftar till att \u00f6ka kundn\u00f6jdheten"},"content":{"rendered":"\n<section id=\"acf-block-66fd2d7bd391b\" class=\"block-hero-post container-fluid\">\n\n    <div class=\"block bg-darkgreen has-bg-pattern has-thumbnail\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 col-lg-8\">\n                    <header class=\"post-header\">\n                        <h1>Retta Is\u00e4nn\u00f6intis f\u00f6r\u00e4ndringar syftar till att \u00f6ka kundn\u00f6jdheten<\/h1>\n                    <\/header>\n                <\/div>\n                <div class=\"col-12\">\n                                        <div class=\"wp-block-image\">\n                        <figure class=\"alignright\">\n                            <img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1060\" src=\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-1920x1060.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Nainen ja mies katsovat tietokonetta ja hymyilev\u00e4t\" loading=\"eager\" data-no-lazy=\"true\" data-no-lqip=\"true\" srcset=\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-1920x1060.png 1920w, https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-632x349.png 632w, https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-360x199.png 360w, https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-768x424.png 768w\" sizes=\"(max-width: 575px) 100vw, (max-width: 767px) 510, (max-width: 991px) 290, (max-width: 1199px) 930, 994px\" \/>                        <\/figure>\n                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"hero-meta\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 col-lg-8 offset-lg-2\">\n                    <div class=\"post-header-extra\">\n                        <div class=\"entry-meta\"><span class=\"cat-links\"><span class=\"screen-reader-text\">Kategoriat <\/span><a href=\"https:\/\/retta.fi\/sv\/ajankohtaista\/kategoria\/disponent\/\" rel=\"category tag\">Disponent<\/a><\/span><span class=\"posted-on\"><span class=\"screen-reader-text\">Kirjoitettu <\/span><a href=\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/\" rel=\"bookmark\"><time class=\"entry-date published\" datetime=\"2024-10-03T15:05:38+03:00\">3.10.2024<\/time><time class=\"updated\" datetime=\"2024-12-14T18:21:44+02:00\">14.12.2024<\/time><\/a><\/span><\/div>\n                        <div class=\"share-tools\">\n                            <div class=\"share share-simple id-share id-toggler\">\n    <button type=\"button\" class=\"share-button toggle-button id-toggler-toggle\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Pro 6.7.2 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2025 Fonticons, Inc.--><path d=\"M296 160c13.3 0 24-10.7 24-24l0-8 0-16 0-48L480 208 320 352l0-48 0-16 0-8c0-13.3-10.7-24-24-24l-8 0-96 0c-70.7 0-128 57.3-128 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                       <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n\n\n<section id=\"acf-block-66fd2d7bd392c\" class=\"block block-content-wrapper container-fluid container-fluid \">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-lg-8 offset-lg-2\">\n                <main class=\"entry-content\">\n                    \n\n<p class=\"is-style-lead\"><strong>Retta Is\u00e4nn\u00f6inti \u00e4r Finlands st\u00f6rsta fastighetsf\u00f6rvaltningsf\u00f6retag.<\/strong> F\u00f6retaget fungerar som fastighetsf\u00f6rvaltare f\u00f6r cirka 6 000 bostadsbolag p\u00e5 \u00f6ver 40 orter runt om i landet. Retta Way \u00e4r f\u00f6retagets utvecklade nya s\u00e4tt att bedriva fastighetsf\u00f6rvaltning. M\u00e5let \u00e4r en mer enhetlig verksamhetsmodell som g\u00f6r det m\u00f6jligt att erbjuda kunderna en \u00e4nnu b\u00e4ttre service.<\/p>\n\n\n\n<p>F\u00f6rdelarna med Retta Way \u00e4r h\u00f6gre kvalitet, b\u00e4ttre tillg\u00e4nglighet och snabbare tj\u00e4nster. En viktig del av verksamhetsmodellen \u00e4r n\u00e4ra samarbete och teamwork samt effektivisering av metoder.<\/p>\n\n\n\n<p>&#8211; &#8221;Under de senaste \u00e5ren har vi f\u00f6rnyat v\u00e5r verksamhet v\u00e4ldigt mycket. Vi har f\u00f6renklat processerna och introducerat m\u00e5nga nya och moderna digitala verktyg som underl\u00e4ttar arbetet b\u00e5de f\u00f6r v\u00e5ra kunder och f\u00f6r v\u00e5ra fastighetsf\u00f6rvaltare&#8221;, s\u00e4ger<strong> Linda Koivunen<\/strong>, utvecklingschef p\u00e5 Retta Is\u00e4nn\u00f6inti.<\/p>\n\n\n\n<p>Att st\u00e4rka teamarbetet \u00e4r en central reform i Retta Way. Det har investerats i Rettas interna verksamhet, och dessutom har fastighetsf\u00f6rvaltarna i bostadsbolagen tillg\u00e5ng till ett brett team av experter. Experter inom teknisk f\u00f6rvaltning hj\u00e4lper fastighetsf\u00f6rvaltarna med andels\u00e4garrenoveringar och renoveringsprojekt f\u00f6r bostadsbolag. Ekonomiteamet ansvarar f\u00f6r bostadsbolagens bokf\u00f6ring och l\u00e5nehantering.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Modernare tj\u00e4nster<\/strong><\/h3>\n\n\n\n<p>Som en stor nyhet har Retta lanserat tj\u00e4nsten <a href=\"http:\/\/www.omaretta.fi\" target=\"_blank\" rel=\"noreferrer noopener\">OmaRetta<\/a> f\u00f6r alla sina kunder. Det \u00e4r en dygnet runt \u00f6ppen boendeportal d\u00e4r man kan sk\u00f6ta bostadsbolagets \u00e4renden n\u00e4r det passar b\u00e4st f\u00f6r en sj\u00e4lv.<\/p>\n\n\n\n<p>OmaRetta betj\u00e4nar b\u00e5de bostadsbolagens styrelser och boende. D\u00e4r kan man se bostadsbolagets information v\u00e4ldigt omfattande och n\u00e4r som helst. Styrelserna kan till exempel f\u00f6lja bostadsbolagets kassafl\u00f6de mycket noggrant. F\u00f6r del\u00e4gare och boende erbjuder OmaRetta bekv\u00e4mt m\u00e5nga n\u00f6dv\u00e4ndiga tj\u00e4nster: d\u00e4r kan man bland annat g\u00f6ra felanm\u00e4lningar, best\u00e4lla dokument och granska bostadsbolagets r\u00e4ddningsplan.<\/p>\n\n\n\n<p>Enligt Retta Is\u00e4nn\u00f6intis administrativa f\u00f6rvaltare<strong> Toni Andem <\/strong>har den nya digitala tj\u00e4nsten f\u00e5tt ett utm\u00e4rkt mottagande.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bostadsbolagens boende har tagit emot OmaRetta mycket v\u00e4l. Den har f\u00e5tt mycket ber\u00f6m och den \u00e4r ocks\u00e5 l\u00e4tt att anv\u00e4nda.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>M\u00e5let \u00e4r kundn\u00f6jdhet<\/strong><\/h3>\n\n\n\n<p>Kundn\u00f6jdhet \u00e4r s\u00e4rskilt viktigt f\u00f6r Retta, och den m\u00e4ts i samband med varje serviceh\u00e4ndelse. Efter varje h\u00e4ndelse f\u00e5r kunden en kort enk\u00e4t d\u00e4r de kan ber\u00e4tta var Rettas tj\u00e4nst lyckades och var det fortfarande finns utrymme f\u00f6r f\u00f6rb\u00e4ttringar. All feedback granskas och anv\u00e4nds f\u00f6r att utveckla verksamheten.<\/p>\n\n\n\n<p>Ett nationellt kundservicecenter ser till att Retta \u00e4r tillg\u00e4nglig och betj\u00e4nar p\u00e5 flera s\u00e4tt b\u00e5de via telefon och elektroniskt. Enligt Andem \u00e4r erfarenheterna av Rettas centraliserade kundservice mycket goda. Tack vare kundservicecenter upplever kunderna att de f\u00e5r service snabbare och mer effektivt.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retta har som m\u00e5l att ha n\u00f6jda medarbetare och kunder, sammanfattar Andem.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n<section class=\"block-shortcuts\">\n    \n\n<h3 class=\"wp-block-heading\">Du kanske ocks\u00e5 gillar<\/h3>\n\n\n\n            <div class=\"link-wrapper\">\n                        <a href=\"https:\/\/retta.fi\/ajankohtaista\/isannointi\/retta-isannointi-teki-valtavan-muutoksen-asiakastyytyvaisyys-ampaisi-nousuun\/\" >\n                                    <div class=\"image-holder\">\n                    <img decoding=\"async\" src=\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/05\/Linda_asiakastyytyvaisyys-768x424.png\" width=\"768\" height=\"424\" alt=\"\" loading=\"lazy\">                    <\/div>\n                \n                <h4>\n                    Retta Is\u00e4nn\u00f6inti teki valtavan muutoksen \u2013 asiakastyytyv\u00e4isyys ampaisi nousuun                <\/h4>\n            <\/a>\n                    <\/div>\n            <div class=\"link-wrapper\">\n                        <a href=\"https:\/\/retta.fi\/ajankohtaista\/isannointi\/isannointia-myotatuulessa\/\" >\n                                    <div class=\"image-holder\">\n                    <img decoding=\"async\" src=\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/06\/asiakaskokemukset-koostesivu-web-768x480.png\" width=\"768\" height=\"480\" alt=\"\" loading=\"lazy\">                    <\/div>\n                \n                <h4>\n                    Is\u00e4nn\u00f6inti\u00e4 My\u00f6t\u00e4tuulessa                <\/h4>\n            <\/a>\n                    <\/div>\n            <div class=\"link-wrapper\">\n                        <a href=\"https:\/\/retta.fi\/isannointi\/vehna-hovi\/\" >\n                                    <div class=\"image-holder\">\n                    <img decoding=\"async\" src=\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/03\/Vehnaovi-768x480.png\" width=\"768\" height=\"480\" alt=\"\" loading=\"lazy\">                    <\/div>\n                \n                <h4>\n                    T\u00e4rkeint\u00e4 on aktiivinen yhteydenpito ja asioiden pohtiminen yhdess\u00e4                <\/h4>\n            <\/a>\n                    <\/div>\n    <\/section>\n\n\n                <\/main>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":31,"featured_media":41112,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"38498,3802,3280,6057,3175,27337","_relevanssi_noindex_reason":"","footnotes":""},"categories":[29],"class_list":["post-44331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-disponent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retta Is\u00e4nn\u00f6intis f\u00f6r\u00e4ndringar syftar till att \u00f6ka kundn\u00f6jdheten - Retta<\/title>\n<meta name=\"description\" content=\"Retta Way on uusi tapa tehd\u00e4 is\u00e4nn\u00f6inti\u00e4. 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Tavoitteena on yhdenmukaisempi toimintamalli, jonka puitteissa asiakkaille pystyt\u00e4\u00e4n tarjoamaan entist\u00e4 parempaa palvelua.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/\" \/>\n<meta property=\"og:site_name\" content=\"Retta\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-03T12:05:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-14T16:21:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-768x424.png\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"424\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Eija Miehola\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/\"},\"author\":{\"name\":\"Eija Miehola\",\"@id\":\"https:\/\/retta.fi\/sv\/#\/schema\/person\/39a876231203be496577b634cb26d2bb\"},\"headline\":\"Retta Is\u00e4nn\u00f6intis f\u00f6r\u00e4ndringar syftar till att \u00f6ka kundn\u00f6jdheten\",\"datePublished\":\"2024-10-03T12:05:38+00:00\",\"dateModified\":\"2024-12-14T16:21:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/\"},\"wordCount\":518,\"publisher\":{\"@id\":\"https:\/\/retta.fi\/sv\/#organization\"},\"image\":{\"@id\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-scaled.png\",\"articleSection\":[\"Disponent\"],\"inLanguage\":\"sv-SE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/\",\"url\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/\",\"name\":\"Retta Is\u00e4nn\u00f6intis f\u00f6r\u00e4ndringar syftar till att \u00f6ka kundn\u00f6jdheten - Retta\",\"isPartOf\":{\"@id\":\"https:\/\/retta.fi\/sv\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/retta.fi\/sv\/ajankohtaista\/disponent\/retta-isannointis-forandringar-syftar-till-att-oka-kundnojdheten\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/retta.fi\/wp-content\/uploads\/2024\/10\/retta_way_artikkelikuva-scaled.png\",\"datePublished\":\"2024-10-03T12:05:38+00:00\",\"dateModified\":\"2024-12-14T16:21:44+00:00\",\"description\":\"Retta Way on uusi tapa tehd\u00e4 is\u00e4nn\u00f6inti\u00e4. 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