{"id":27758,"date":"2023-04-26T14:49:45","date_gmt":"2023-04-26T11:49:45","guid":{"rendered":"https:\/\/retta.fi\/?p=27758"},"modified":"2023-07-04T10:05:28","modified_gmt":"2023-07-04T07:05:28","slug":"s-banks-toimitila-investment-fund-chose-retta-for-the-second-time-the-work-is-carried-out-by-people-not-companies","status":"publish","type":"post","link":"https:\/\/retta.fi\/en\/ajankohtaista\/releases\/s-banks-toimitila-investment-fund-chose-retta-for-the-second-time-the-work-is-carried-out-by-people-not-companies\/","title":{"rendered":"S-Bank\u2019s Toimitila Investment Fund chose Retta for the second time \u2013 \u201cThe work is carried out by people, not companies\u201d"},"content":{"rendered":"\n<section id=\"acf-block-64a3c4b76bc27\" class=\"block block-hero-post container-fluid\">\n\n    <div class=\"block-hero-post__content container\">\n        <header class=\"post-header u-article-reading-width\">\n            <h1>S-Bank\u2019s Toimitila Investment Fund chose Retta for the second time \u2013 \u201cThe work is carried out by people, not companies\u201d<\/h1>\n        <\/header>\n    <\/div>\n\n    \n    <div class=\"hero-meta\">\n        <div class=\"container\">\n            <div class=\"post-header-extra u-article-reading-width\">\n                <div class=\"entry-meta\"><span class=\"cat-links\"><span class=\"screen-reader-text\">Categories <\/span><a href=\"https:\/\/retta.fi\/en\/ajankohtaista\/kategoria\/releases\/\" rel=\"category tag\">Releases<\/a><\/span><span class=\"posted-on\"><span class=\"screen-reader-text\">Written on <\/span><a href=\"https:\/\/retta.fi\/en\/ajankohtaista\/releases\/s-banks-toimitila-investment-fund-chose-retta-for-the-second-time-the-work-is-carried-out-by-people-not-companies\/\" rel=\"bookmark\"><time class=\"entry-date published\" datetime=\"2023-04-26T14:49:45+03:00\">26.4.2023<\/time><time class=\"updated\" datetime=\"2023-07-04T10:05:28+03:00\">4.7.2023<\/time><\/a><\/span><\/div>\n                <div 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  <\/button>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n\n\n<section id=\"acf-block-64a3c4b76bc74\" class=\"block block-content-wrapper\n\tcontainer-fluid container-fluid\t\">\n\t<div class=\"container\">\n\t\t<div\n\t\t\tclass=\"block-content-wrapper__surface is-plain\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div\n\t\t\t\t\tclass=\"col-12 block-content-wrapper__column\">\n\t\t\t\t\t<div class=\"block-content-wrapper__layout\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"entry-content u-article-reading-width\">\n\t\t\t\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<p class=\"wp-block-paragraph\"><strong>Significant cooperation between Retta Management and S-Bank\u2019s Toimitila Special Investment Fund will continue in real estate management. What is the secret to a successful partnership? S-Bank\u2019s Tiia Vuolle and Retta\u2019s Immo Suutarinen discuss this in this article.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why did S-Bank\u2019s Toimitila Special Investment Fund choose Retta as its property management partner for the second time?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tiia Vuolle<\/strong>, Fund Manager from the S-Bank\u2019s Toimitila Special Investment Fund, knows the answer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dWe are responsible to our investors for ensuring that the assets are managed well, and that they are profitable. That\u2019s why everything needs to be taken care of in the best way possible. This can only be achieved with a partner who knows the industry and can continuously develop the issues that are important to us. Retta is such a partner.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/retta.fi\/en\/rettamanagement\/property-management-services-commercial-properties\/\">Retta Management<\/a> offers its customers technical, financial, administrative, and commercial property management services, among other things. S-Bank\u2019s Toimitila Special Investment Fund makes full use of the range of services offered by Retta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The commercial and office space sector has undergone a strong transformation in recent years. Competition will not become easier in the future. So how do we win the competition? The right person to answer this question is <strong>Immo Suutarinen<\/strong>, Head of Premises Services at Retta Management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe users and tenants of the premises must be well taken care of. This work is done in the field, where the people are. The importance of fieldwork cannot be emphasised enough,\u201d Suutarinen says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAnd that\u2019s where Retta\u2019s people operate,\u201d he adds.<\/p>\n\n\n\n<p class=\"is-style-default wp-block-paragraph\"><strong>Effective collaboration is like synchronised skating<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The cooperation between Retta and S-Bank\u2019s Fund Management Company originally started in 2016. The partnership agreement was renewed this year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both Vuolle and Suutarinen agree that this is not just a traditional contract between a customer and a service provider \u2013 it is a partnership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Perhaps thinking of the project as a partnership is the secret to effective cooperation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe collaboration model must be just right if the most is to be got from it. It\u2019s almost like synchronised skating, where the movements have to happen at the same time. And for that to happen, cooperation must be organised,\u201d Suutarinen thinks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vuolle agrees:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cReal estate management can be bought and sold in bulk, of course. Or you can decide to find more power in the machine so that in the end everyone benefits. That is what we have decided to do.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The customer is always right \u2013 or are they?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suutarinen believes that effective cooperation is about mutual appreciation and understanding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe customer is not just the customer, nor is the service provider just the service provider.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suutarinen emphasises that a prerequisite for effective cooperation is that difficult issues and issues to be developed can and should be discussed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What does the customer\u2019s representative say? Isn\u2019t the customer always right?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe don\u2019t want to be right, we want an expert in the field to give us their recommendations on how to do things. That\u2019s the added value we want to buy,\u201d Vuolle says, continuing:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOutsourced expertise is precisely one of the essential reasons for this partnership: Retta has a comprehensive vision that enables us to make better decisions for our business.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For the love of the industry<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Despite the pandemic that has affected the real estate sector, the S-Bank\u2019s Toimitila Special Investment Fund has succeeded well. Retta has played an important role in this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe most important goal of property management is to keep the users of the properties happy and the properties and their conditions in good shape so that the utilisation rate and value of the properties remain good and even develop. This ensures that both the expectations of the users and the goals of the investor customers are met,\u201d Suutarinen summarises Retta Management\u2019s most important goal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe value of the assets must be maintained or increased. This only happens when the properties are in good condition, utilisation rates remain high, and customers are satisfied,\u201d Vuolle continues. She says that the cooperation between S-Bank\u2019s Fund Management Company and Retta is quite close and takes place even daily.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Which brings us back to the field \u2013 or the people \u2013 the importance of which is emphasised by both interviewees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe work is carried out by people, not companies,\u201d says Suutarinen, reminding us that even though well-functioning processes are a map, there is always a need for map readers, or people who can be experts in their own field.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That, too, is one of the things that the renewed cooperation agreement further emphasises.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPeople have a common goal, and the boundaries between organisations are blurring. We are all wearing the same S-Bank Toimitila Special Investment Fund vest,\u201d Vuolle says and laughs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAnd maybe the collaboration also includes a touch of love for real estate\u201d\u2019 Suutarinen concludes with a smile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/retta.fi\/en\/rettamanagement\/property-management-services-commercial-properties\/\">Explore Retta Management\u2019s facility management services<\/a><\/p>\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":46,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"10590,2116,2112,2127,2106,2094","_relevanssi_noindex_reason":"","footnotes":""},"categories":[2],"class_list":["post-27758","post","type-post","status-publish","format-standard","hentry","category-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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