{"id":44986,"date":"2024-10-01T08:49:34","date_gmt":"2024-10-01T05:49:34","guid":{"rendered":"https:\/\/retta.fi\/tule-asiakkaaksi\/asiakastyytyvaisyys\/"},"modified":"2025-04-22T10:46:20","modified_gmt":"2025-04-22T07:46:20","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/retta.fi\/en\/become-our-customer\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"
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Customer satisfaction at the core of operations<\/h1>\n\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n
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We made a huge change \u2013 customer satisfaction soared<\/p>\n\n\n\n

Accessibility, service speed, proactivity, and staff expertise. These are the things for which Retta Is\u00e4nn\u00f6inti is most praised.<\/p>\n\n\n\n

“Almost everything has been revamped, from processes to tools”, says Linda Koivunen<\/strong>, the development director who has been steering the change from the beginning.<\/p>\n\n\n\n

Initially, the focus was on the basics. Practices were streamlined and operational models were clarified. Tools were developed to support teamwork and make operations as transparent as possible. The organization’s management system and the onboarding model for staff were also revamped.<\/p>\n\n\n\n

“Now we have a clear way of operating \u2013 Retta’s own model”, Koivunen summarizes.<\/p>\n\n\n\n

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Our customers are more satisfied than ever!<\/h2>\n\n\n\n

And they would recommend us to others as well.<\/h3>\n\n\n\n

Customer satisfaction is very important to us. That’s why we invest heavily in utilizing customer feedback, providing prompt customer service, and ensuring authorized professional expertise. The board members of the housing companies we manage give us an NPS score of +61*, which is an excellent score in the service business.<\/p>\n\n\n\n

We automatically send a customer satisfaction survey after each service event, which gives us comprehensive visibility into our customers, service quality, and people’s performance. An important part of this process is reviewing feedback and correcting deviations. Our NPS score improved significantly during 2023 and the positive trend has continued into 2024.<\/p>\n\n\n\n

The internationally used NPS survey assesses the likelihood of recommendation on a scale of 0\u201310, and the NPS score can range from -100 to +100. The higher the score, the greater the proportion of our customers who recommend our services.<\/em><\/p>\n\n\n\n

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*April 2024<\/sup><\/em><\/p>\n\n\n<\/div>\n\n\n

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Our customers’ experiences (in Finnish)<\/h2>\n <\/div>\n <\/div>\n \n
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Categories <\/span>Is\u00e4nn\u00f6inti<\/a><\/span>Written on <\/span>

Yli kuusikymppisten talossa nautitaan huolettomasta asumisesta<\/a><\/h2> <\/div>\n
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Is\u00e4nn\u00f6inti\u00e4 My\u00f6t\u00e4tuulessa<\/a><\/h2> <\/div>\n
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Talo, joka pesi kasvonsa<\/a><\/h2> <\/div>\n
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Is\u00e4nn\u00f6itsij\u00e4n ja hallituksen yhteisty\u00f6 vauhditti suojellun hirsitalon remonttia<\/a><\/h2> <\/div>\n
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\"Joensuulainen<\/div>\n <\/div>\n
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Joensuulainen asunto-osakeyhti\u00f6 l\u00f6ysi lainakilpailutuksen kautta paremman lainan<\/a><\/h2> <\/div>\n
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Categories <\/span>Is\u00e4nn\u00f6inti<\/a><\/span>Written on <\/span>

Mellunm\u00e4en vanhassa asuinkorttelissa p\u00e4\u00e4tettiin, ettei huonokuntoisia taloja korjatakaan \u2013 \u201dVastaavaa ei ole Suomessa juuri n\u00e4hty\u201d<\/a><\/h2> <\/div>\n
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Lainamarginaali tipahti tuntuvasti \u2013 n\u00e4in se onnistui t\u00f6\u00f6l\u00f6l\u00e4isess\u00e4 taloyhti\u00f6ss\u00e4\u00a0<\/a><\/h2> <\/div>\n
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Taloyhti\u00f6n talous pelastui\u00a0\u2013 kiitos valveilla olleen is\u00e4nn\u00f6innin ja hallituksen<\/a><\/h2> <\/div>\n
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T\u00e4rkeint\u00e4 on aktiivinen yhteydenpito ja asioiden pohtiminen yhdess\u00e4<\/a><\/h2> <\/div>\n
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Is\u00e4nn\u00f6itsij\u00e4 on eritt\u00e4in t\u00e4rke\u00e4ss\u00e4 roolissa, ett\u00e4 kiinteist\u00f6omaisuuden arvo s\u00e4ilyy ja asuminen on viihtyis\u00e4\u00e4<\/a><\/h2> <\/div>\n
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Tunnemme toistemme toimintatavat ja luotamme is\u00e4nn\u00f6itsij\u00e4\u00e4n<\/a><\/h2> <\/div>\n
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Huolellisesti suunniteltu ja tehty julkisivuremontti yll\u00e4tti taloyhti\u00f6n iloisesti monella tavoin<\/a><\/h2> <\/div>\n
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Rettassa yhdistyv\u00e4t ison ja pienen toimijan edut<\/a><\/h2> <\/div>\n
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Olemme tyytyv\u00e4isi\u00e4, ett\u00e4 taloyhti\u00f6n sein\u00e4remontti toteutettiin is\u00e4nn\u00f6itsij\u00e4n suosituksesta ajoissa<\/a><\/h2> <\/div>\n
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Julkisivuremontilla\u00a0talolle saatiin ilme, joka istuttaa sen kauniisti alueen muuhun rakennuskantaan<\/a><\/h2> <\/div>\n
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Hankkeen onnistumisen kannalta olennaista oli taloyhti\u00f6iden hyv\u00e4 yhteisty\u00f6<\/a><\/h2> <\/div>\n
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\"Jyv\u00e4skyl\u00e4<\/div>\n <\/div>\n
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Kokonaisuutena edennyt jouhevasti ja sujuvasti ja olemme tyytyv\u00e4isi\u00e4 sek\u00e4 is\u00e4nn\u00f6itsij\u00e4n ett\u00e4 urakoitsijan ty\u00f6h\u00f6n<\/a><\/h2> <\/div>\n
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Reagoiva ja ammattitaitoinen is\u00e4nn\u00f6itsij\u00e4 sek\u00e4 hyv\u00e4 kumppaniverkosto ovat taanneet asioiden sujuvan hoitumisen<\/a><\/h2> <\/div>\n
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Pelastussuunnitelman p\u00e4ivitt\u00e4minen johti konkreettisiin toimenpiteisiin taloyhti\u00f6n turvallisuusasioiden parantamiseksi<\/a><\/h2> <\/div>\n
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