{"id":44986,"date":"2024-10-01T08:49:34","date_gmt":"2024-10-01T05:49:34","guid":{"rendered":"https:\/\/retta.fi\/tule-asiakkaaksi\/asiakastyytyvaisyys\/"},"modified":"2026-06-24T13:34:39","modified_gmt":"2026-06-24T10:34:39","slug":"toimintatapa","status":"publish","type":"page","link":"https:\/\/retta.fi\/en\/toimintatapa\/","title":{"rendered":"Way of working"},"content":{"rendered":"
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Customer satisfaction is our goal.<\/h2>\n\n\n\n

Accessibility, fast response times, proactive service and professional expertise are the qualities most frequently highlighted by our customers.
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The Retta Way is our unique approach to property management.<\/strong> It is built on a consistent operating model that allows us to deliver a higher level of service and a more uniform customer experience across all housing companies we manage.<\/p>\n\n\n\n

Collaboration is a key element of the Retta Way. Our property managers are supported by Finland\u2019s largest team of specialists. Technical property management experts assist with apartment alterations and major renovation projects, while our financial services team manages accounting, financing and loan administration for housing companies.<\/p>\n\n\n\n

By streamlining our processes and investing in modern digital solutions, we have made property management more efficient, transparent and convenient for both our customers and our professionals.<\/p>\n\n\n\n

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The OmaRetta service is available to all our customers.<\/strong> It is a 24\/7 online portal that allows residents, shareholders and board members to manage housing company matters whenever it is most convenient for them.<\/p>\n\n\n\n

OmaRetta serves both housing company boards and residents. The portal provides comprehensive access to housing company information at any time. Board members can, for example, monitor their housing company\u2019s finances and cash flow in detail. For shareholders and residents, OmaRetta offers a wide range of practical services, including submitting maintenance requests, ordering documents and accessing the housing company\u2019s rescue plan.<\/p>\n\n\n\n

Customer satisfaction is extremely important to us. That is why we invest heavily in customer feedback, responsive customer service and professionally accredited expertise.<\/p>\n\n\n\n

Board members of the housing companies we manage have given us a Net Promoter Score (NPS) of +61<\/strong>, which is considered an excellent result in the service industry.<\/p>\n\n\n\n

We measure customer satisfaction twice a year and automatically send a feedback survey after every service interaction. This provides us with comprehensive insight into our customers\u2019 experiences, the quality of our services and our operational performance. An essential part of this process is reviewing feedback and addressing any identified issues to ensure continuous improvement.<\/p>\n\n\n\n

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Learn more about Retta Way<\/a><\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n
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Request a quote<\/a><\/div>\n\n\n\n
Get to know OmaRetta<\/a><\/div>\n\n\n\n
About us<\/a><\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":46,"featured_media":41044,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"3770,3377,6164,4073,3304,1601","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-44986","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nWay of working - Retta<\/title>\n<meta name=\"description\" content=\"Customer satisfaction is our goal. 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